Ordering:

• Customers can easily place orders through our website or directly at the store. To ensure prompt processing of your order, please provide complete personal information and a delivery address. After placing an order, we will send a confirmation via email or text message to confirm that your order has been received.

Pricing:

• All product prices include taxes and additional fees, ensuring transparency for our customers. We are committed to providing reasonable and competitive prices for all products, regularly updating them to reflect true market value.

Payment:

• We accept various payment methods, including cash, credit cards (Visa, MasterCard), and bank transfers. For online payments, all transactions will be encrypted to ensure the safety of your personal information.

Delivery:

• We offer home delivery services within the specified area, with delivery times typically ranging from 1 to 3 business days, depending on the location. Customers will receive notifications when their orders have been dispatched, along with a tracking code to monitor the delivery status.

Returns and Exchanges:

• Customers can exchange or return products within 30 days of purchase if the item is defective or not as described. Products must be in their original condition, unused, and accompanied by a receipt. For exchanges, we will assist customers in finding suitable replacement products.

Promotions:

• Promotional offers will be regularly announced on our website and social media pages. Customers can sign up for newsletters to receive updates on special offers and events, helping you save money while shopping.

Customer Service:

• We are committed to providing excellent customer service. Our staff is always ready to assist you via phone, email, or in-store. If you encounter any issues or have questions about products, please do not hesitate to reach out. We will respond quickly and provide appropriate solutions.

Privacy and Security:

• We value the privacy of our customers’ personal information. All personal data will be stored and processed in accordance with legal regulations and will not be shared with third parties without customer consent. We utilize encryption technology to protect payment information and sensitive data.

Feedback and Reviews:

• We greatly appreciate customer feedback. After your purchase, you will receive an email inviting you to review our products and services. Your feedback will help us improve our offerings and serve our customers better.